faqs
What is this platform?
Remedial Triangle Direct, a global marketplace that connects manufacturers, vendors, sales reps, and retailers. It enables sourcing, sourcing management, order placement, and collaboration in one place.
Who can join?
Manufacturers, approved vendors/sales representatives, and retailers/distributors that meet our onboarding requirements.
How do I create an account?
Click Sign Up, choose your role (Manufacturer, Vendor/Sales Rep, or Retailer), complete the required fields, and submit verification documents. You’ll be notified when your account is activated.
Are there fees to use the platform?
We offer a free baseline account. Some premium features (advanced analytics, enhanced storefronts, API access, etc.) may have subscription fees. Details are shown in the pricing section.
How do I get help if I’m stuck?
Use the Help/Support link in your account or contact our support team at [support email/phone]. We typically respond within 12-24 hours/workdays.
Is the site available in multiple languages?
Yes. You can switch languages in the header or footer. Some content may be automatically translated; we’re continually improving translations.
How is my data protected?
We follow industry-standard security practices (encryption in transit and at rest, access controls, regular audits). See our Privacy & Security page for details.
Where can I find terms and privacy policy?
Links to Terms of Service, Privacy Policy, and Acceptable Use Policy are in the footer of every page.
Manufacturers
How do I go onboard as a manufacturer?
Create an account as Manufacturer, submit business verification documents (license, tax ID, certificate of incorporation, etc.), and complete company profile and product catalog setup. Our team will verify and approve you.
What documentation is required for verification?
Business license or registration, tax ID, company address, primary contact, and any relevant product certifications or quality standards.
Can I list my products with specifications and technical data?
Yes. Provide clear product titles, SKUs, specs, images, certificates, and downloadable datasheets. You can group products into categories and sets.
How are prices set and shown?
You can define wholesale prices for retailers, with optional tiered pricing by volume. Prices can be hidden until a retailer log in or shown publicly depending on your preference.
Do you support MOQs and lead times?
Yes. You can set MOQs and typical lead times per product. Update them as capacity changes.
Can I offer samples or pilot orders?
Yes. You can configure sample policies and pricing. Some retailers may request samples before committing them to larger orders.
How do I manage orders and capacity?
Orders flow through your vendor portal. You can accept, modify, or decline orders, share estimated ship dates, and update inventory levels in real time.
Do you support private labeling or customization?
We support private labeling and customization where feasible. Please specify requirements during listing or contact support to discuss terms.
How do I handle returns, warranties, or quality issues?
Define your return/warranty policy in your seller profile. For issues, you can open a dispute/ticket, and our support team will assist.
What about IP protection and brand rights?
You must own or have rights to the brands and products you list. We require evidence for brands you represent and have procedures to address IP complaints.
Are factory audits or compliance checks available?
We offer optional compliance checks and factory audit services or guidance. Availability varies by region and product category.
How can I promote my catalog to retailers?
Use product banners, featured listings, and marketing assets from the vendor portal. We also support co-marketing opportunities and catalog downloads.
Vendors / Sales Representatives
Can I represent multiple brands?
Yes, within our vendor program terms. You’ll have a single profile with multi-brand catalogs and a method to track performance per brand.
How do I set up catalogs for retailers?
Add SKUs, pricing, images, spec sheets, and any brand guidelines. Group products into collections and assign your territory or target segments.
What is the commission or payment model?
Compensation is typically commission-based or fee-based per successful sale or lead. Terms are defined in your contract and on your profile.
How do I track leads, quotes, and orders?
The vendor portal includes a CRM-style dashboard for leads, quotes, and order status. You can contact retailers directly through the platform.
What marketing support is available?
We offer co-branding options, digital assets, sample campaigns, and listing enhancements. Some assets may require approval.
How do territories and channel conflicts work?
You can specify territories. Platform rules help prevent conflicts between brands and reps; terms are defined in your agreement.
How are payments processed for my activities?
Commission and rewards are paid on a defined schedule after retailer confirmations, returns, and deductions are settled.
What do I need to start as a vendor/rep?
Accepted forms of business verification, a valid contact person, tax information, and consent to platform terms.
Retailers
How do I search for products and suppliers?
Use categories, filters (category, price, MOQs, country, certifications), and search terms. Save favorites and set up alerts.
How do I qualify a supplier?
Review company profile, verify licenses and certifications, read product specs, check past performance or ratings, and request samples if needed.
How do I place an order?
You can request a quote, place a direct order where enabled, or contact the supplier to negotiate terms. You’ll receive order confirmations and tracking updates.
What payment terms are available?
Payment options typically include credit/debit card, bank transfer, and net terms where approved by the supplier. Terms may vary by supplier and region.
Are MOQs required for retailers?
Many products have MOQs for efficiency and pricing. Some suppliers offer flexible terms or smaller trial orders—ask in a quote.
Can I private label or customize products?
Private labeling and customization are possible with certain suppliers. Availability and requirements vary; discuss scope and costs with the supplier.
Do you offer procurement system integrations (EDI, API)?
Some suppliers provide EDI, API, or CSV/Excel integration. Check product pages or contact support for integration options.
How are shipments to stores or distribution centers managed?
Suppliers typically ship to your specified address or a distribution center. Incoterms, lead times, and freight terms are defined by order.
What about returns, refunds, and RMA?
Return policies vary by supplier. Initiate an RMA through the order details and follow the return instructions provided.
Orders, Payments & Invoices
How do I track an order?
Use the order dashboard to view status, shipping updates, and delivery estimates. You’ll receive notifications for each status change.
Can I modify or cancel an order after it’s placed?
Modifications or cancellations depend on order status and supplier policies. Contact support or the supplier directly as soon as possible.
How are taxes, duties, and VAT handled?
Tax/duty handling depends on the Incoterms and local regulations. The system displays applicable taxes based on the ship-to location.
How do I access invoices and payment receipts?
Invoices are accessible from the order details and the billing section of your account. You can download PDFs or request copies.
What if there’s a payment issue?
Contact your supplier or support. We may offer payment-method alternatives or dispute resolution options.
Shipping & Logistics
Who ships the goods?
The supplier typically manages shipping. You’ll see carrier details and tracking once the shipment is created.
What shipping terms are used?
Common terms include FOB, CIF, DAP, DDP, etc. The terms are defined per order and visible in the quote or order.
How can I track shipments?
Tracking numbers are provided in the order/shipment section and via email notifications.
What if goods arrive damaged?
Report damage via the RMA/claims process within a defined timeframe. Submit photos and your packing list for resolution.
Returns, Warranties & Disputes
How do returns work for retailers?
Returns depend on supplier policy. Start an RMA through the order page and follow the provided instructions.
What warranty options are available?
Warranties are defined by the product and supplier. Check the product page or the supplier’s terms for warranty coverage and duration.
How are disputes resolved?
We encourage first contacting the supplier. If unresolved, submit a dispute ticket to support for mediation per our policy.
Compliance, Safety & Quality
Do products meet safety and regulatory standards?
Many products have certifications (CE, RoHS, UL, FCC, etc.). Verify on the product page and supplier documents. We encourage due diligence for regional compliance.
How is ESG and anti-corruption handled?
We support vendors in sharing responsible sourcing and sustainability data. Policies are defined by supplier and region.
How do I report policy violations or counterfeit listings?
Use the reporting link on the product or profile or contact support. We investigate and take appropriate action.
Onboarding, Profiles & Settings
How often should I update my profile or catalog?
Update anytime you have new products, price changes, or policy changes. Regular updates help retailers find and trust you.
Can I switch roles later?
Yes. You can update your account role in Settings, subject to verification and platform rules.
How can I manage multiple storefronts or languages?
Use your account dashboard to enable multiple storefronts, languages, and currency views as allowed by your plan.
Support and Contacts
Where can I get product-specific help?
Use the product or supplier page’s Help button or contact support with the product/SKU details.
What is the response time?
We aim to respond within 24 hours on business days. Urgent issues may have a separate escalation path.
How do I provide feedback about the platform?
Use the Feedback form in Help Center or email info@remedialtriangle.com.
How do I go onboard as a manufacturer?
Create an account as Manufacturer, submit business verification documents (license, tax ID, certificate of incorporation, etc.), and complete company profile and product catalog setup. Our team will verify and approve you.
What documentation is required for verification?
Business license or registration, tax ID, company address, primary contact, and any relevant product certifications or quality standards.
Can I list my products with specifications and technical data?
Yes. Provide clear product titles, SKUs, specs, images, certificates, and downloadable datasheets. You can group products into categories and sets.
How are prices set and shown?
You can define wholesale prices for retailers, with optional tiered pricing by volume. Prices can be hidden until a retailer log in or shown publicly depending on your preference.
Do you support MOQs and lead times?
Yes. You can set MOQs and typical lead times per product. Update them as capacity changes.
Can I offer samples or pilot orders?
Yes. You can configure sample policies and pricing. Some retailers may request samples before committing them to larger orders.
How do I manage orders and capacity?
Orders flow through your vendor portal. You can accept, modify, or decline orders, share estimated ship dates, and update inventory levels in real time.
Do you support private labeling or customization?
We support private labeling and customization where feasible. Please specify requirements during listing or contact support to discuss terms.
How do I handle returns, warranties, or quality issues?
Define your return/warranty policy in your seller profile. For issues, you can open a dispute/ticket, and our support team will assist.
What about IP protection and brand rights?
You must own or have rights to the brands and products you list. We require evidence for brands you represent and have procedures to address IP complaints.
Are factory audits or compliance checks available?
We offer optional compliance checks and factory audit services or guidance. Availability varies by region and product category.
How can I promote my catalog to retailers?
Use product banners, featured listings, and marketing assets from the vendor portal. We also support co-marketing opportunities and catalog downloads.
Can I represent multiple brands?
Yes, within our vendor program terms. You’ll have a single profile with multi-brand catalogs and a method to track performance per brand.
How do I set up catalogs for retailers?
Add SKUs, pricing, images, spec sheets, and any brand guidelines. Group products into collections and assign your territory or target segments.
What is the commission or payment model?
Compensation is typically commission-based or fee-based per successful sale or lead. Terms are defined in your contract and on your profile.
How do I track leads, quotes, and orders?
The vendor portal includes a CRM-style dashboard for leads, quotes, and order status. You can contact retailers directly through the platform.
What marketing support is available?
We offer co-branding options, digital assets, sample campaigns, and listing enhancements. Some assets may require approval.
How do territories and channel conflicts work?
You can specify territories. Platform rules help prevent conflicts between brands and reps; terms are defined in your agreement.
How are payments processed for my activities?
Commission and rewards are paid on a defined schedule after retailer confirmations, returns, and deductions are settled.
What do I need to start as a vendor/rep?
Accepted forms of business verification, a valid contact person, tax information, and consent to platform terms.
How do I search for products and suppliers?
Use categories, filters (category, price, MOQs, country, certifications), and search terms. Save favorites and set up alerts.
How do I qualify a supplier?
Review company profile, verify licenses and certifications, read product specs, check past performance or ratings, and request samples if needed.
How do I place an order?
You can request a quote, place a direct order where enabled, or contact the supplier to negotiate terms. You’ll receive order confirmations and tracking updates.
What payment terms are available?
Payment options typically include credit/debit card, bank transfer, and net terms where approved by the supplier. Terms may vary by supplier and region.
Are MOQs required for retailers?
Many products have MOQs for efficiency and pricing. Some suppliers offer flexible terms or smaller trial orders—ask in a quote.
Can I private label or customize products?
Private labeling and customization are possible with certain suppliers. Availability and requirements vary; discuss scope and costs with the supplier.
Do you offer procurement system integrations (EDI, API)?
Some suppliers provide EDI, API, or CSV/Excel integration. Check product pages or contact support for integration options.
How are shipments to stores or distribution centers managed?
Suppliers typically ship to your specified address or a distribution center. Incoterms, lead times, and freight terms are defined by order.
What about returns, refunds, and RMA?
Return policies vary by supplier. Initiate an RMA through the order details and follow the return instructions provided.
How do I track an order?
Use the order dashboard to view status, shipping updates, and delivery estimates. You’ll receive notifications for each status change.
Can I modify or cancel an order after it’s placed?
Modifications or cancellations depend on order status and supplier policies. Contact support or the supplier directly as soon as possible.
How are taxes, duties, and VAT handled?
Tax/duty handling depends on the Incoterms and local regulations. The system displays applicable taxes based on the ship-to location.
How do I access invoices and payment receipts?
Invoices are accessible from the order details and the billing section of your account. You can download PDFs or request copies.
What if there’s a payment issue?
Contact your supplier or support. We may offer payment-method alternatives or dispute resolution options.
Who ships the goods?
The supplier typically manages shipping. You’ll see carrier details and tracking once the shipment is created.
What shipping terms are used?
Common terms include FOB, CIF, DAP, DDP, etc. The terms are defined per order and visible in the quote or order.
How can I track shipments?
Tracking numbers are provided in the order/shipment section and via email notifications.
What if goods arrive damaged?
Report damage via the RMA/claims process within a defined timeframe. Submit photos and your packing list for resolution.