Remedial Triangle Direct

Menu
Menu
0
Your Cart
empty cart Your cart is currently empty! Return to Shop
0 $0.00
View cart Checkout

Help Center

Welcome

Welcome to the Remedial Triangle Help Center. Here you’ll find how to get help, submit a support ticket, and understand our support policies.

Get help

  • In-app Help: Tap Help in the application to access documentation and self-service options.
  • Help Center: Visit https://remedialtriangle.com/help-center for articles, FAQs, and forms.
  • Contact us: Email info@remedialtriangle.com, call 855-536-9900, or use our online form at https://remedialtriangle.com/contact/
  • Time zone: Eastern Time (US & Canada)
  • Support hours: Mon–Fri, 9:00–17:00 ET

Submit a ticket

  • How to create: Go to Help Center > New Ticket or use the “Submit a ticket” form on our contact page.
  • What to include: Product name/version, a concise summary, steps to reproduce, screenshots/logs, and your preferred contact method.
  • Acknowledgement: We’ll acknowledge your ticket within 2 hours on business days.
  • Status: You can track updates in the Support Center or via email.

SLA and hours

  • Initial response time: Within 4 hours (business days, ET).
  • Resolution target: Within 24–72 hours from ticket creation, depending on impact level:
    • Low impact: 24–48 hours
    • Medium impact: 48–72 hours
    • High impact: 72 hours
  • After-hours: If you contact us after hours, we’ll respond on the next business day.
  • Holidays: Observed holidays may affect response and resolution times.

Escalations

  • When to escalate: If your issue isn’t resolved within 12–24 hours, please escalate.
  • How to escalate: Email info@remedialtriangle.com with “Escalation” in the subject or submit an escalation request via https://remedialtriangle.com/contact/ (select “Escalation”).
  • After-hours escalation: For urgent issues after hours, contact info@remedialtriangle.com or call 855-536-9900.

FAQs

How do I reset my password?

When to escalate: If your issue isn’t resolved within 12–24 hours, please escalate.

How to escalate: Email info@remedialtriangle.com with “Escalation” in the subject or submit an escalation request via https://remedialtriangle.com/contact/ (select “Escalation”).

After-hours escalation: For urgent issues after hours, contact info@remedialtriangle.com or call 855-536-9900.

Privacy and data handling

  • We protect your data with industry-standard security measures.
  • Data is stored in secure facilities, and access is restricted to authorized personnel.
  • For more details, see our Privacy Policy and Security Whitepaper at https://remedialtriangle.com/privacy-policy/.

Feedback

  • We value your input. Use the Feedback form in Help Center or email info@remedialtriangle.com to share suggestions or report issues.

Need more help?

  • If you can’t find what you’re looking for, contact us at info@remedialtriangle.com or 855-536-9900, or submit a ticket at https://remedialtriangle.com/contact/.